Shipping policy
Processing Time
Orders are typically processed within 2-5 business days before shipping. Because some items ship from third-party suppliers, processing times may occasionally take longer during high-demand periods. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates and Delivery Times
Domestic (United States)
- Standard Shipping: $8.00 (Free on orders $70 and up) (7-15 business days)
- Express Shipping: $15.00 (3-7 business days)
Delivery times are estimates and begin from the date of shipping, not the date of order. Delays may occur due to carrier issues, weather, customs (if applicable), or high order volume.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your package's progress. Please allow 24-72 hours for tracking information to update after you receive it, as it may take time to register with the carrier.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us at kelentmcdonald@gmail.com and we'll work with the carrier to resolve the issue.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, though we'll do our best to assist if a correction is needed before the order ships.